Ready to get your audio transcribed?
Find below some frequently asked questions that may help in finalising your project.
Need more help? Just send us a message!
What audio can be transcribed?
The team at Scribes Alive have years of experience transcribing a huge variety of audio including interviews, focus groups, podcasts, disciplinary hearings, speeches, dictation, meetings and round table discussions. If you have audio that you need in the written word, we can do it!
What if my audio is not very good quality or a word cannot be understood?
Whilst our transcribers will always try to produce a complete transcript, sometimes occasional words cannot be understood, or a name or technical phrase cannot be confirmed with research. In this instance we will add a timestamp to your transcript with either a best guess or an inaudible. It is important for accuracy that our transcribers do not guess or make up what they think they have heard, we will always come back to you for confirmation.
I have an AI generated transcript, can that be edited and proofed?
We are happy to discuss this with you. We will need to review the audio and transcript first and discuss your needs. More often than not it is faster and easier for our team to transcribe it from scratch.
How do you share your files?
To keep your audios and transcripts secure we share everything with you and our staff using Dropbox. If you have another method you would like to use we would be happy to discuss that further with you. We can work with all file types, but if you are unsure just ask us. On rare occasions a file conversion may be necessary.
Will my audio be secure?
As mentioned above, we do all our file sharing within Dropbox for security. In addition, all our transcriptionists sign NDAs, including a section on computer and file security. When your transcript is complete all audio files and transcripts will be fully deleted from all systems.
How soon will I receive my transcript?
We offer a variety of turnaround times and price structures. With our core team and extended team for larger projects we can meet quick turnarounds and projects of all sizes. As part of the work-life balance ethos in our team we maintain wherever possible a working week structure that suits each team member. This works in our favour and yours for turnaround times, as between us we have a variety of times that we can work and that we like to work. For return of your transcripts, turnaround times refer to Monday to Friday, 9am – 5pm. However, if you have an urgent file just contact us so we can plan out a timescale to suit your needs.
How will my transcript be returned?
You will be sent a link for Dropbox to download your transcript once complete. All transcripts are created in Microsoft Word unless another format is required. We have a basic template that suits most client’s needs, however we can create a template specific for your project or use one that you provide.
How much will it cost and how do I pay?
Audio transcription is charged per audio minute. This price will vary depending on the turnaround time. Contact us for details of our pricing structure. You will be invoiced upon completion of your project. Our preferred payment method is bank transfer, but we are happy to accommodate your organisation’s finance structure.
What next?
Get in touch with us to discuss your project! Once we know what you require we can create a quote, get your files uploaded and have your transcripts back within your timeframe.